- The item is significantly different from that described
- The item is damaged or has defects
- The item has not arrived within the promised delivery period of 8 weeks
We reserve the right to refuse a refund of items when they do not meet the conditions outlined above.
In the case of a faulty, incorrect or defective item please contact us within 14 days at email@example.com with:
- Your Name
- Your Order Number
- A photo of the item that you are unsatisfied with
We strive for 100% customer satisfaction, therefore if your item doesn't arrive within our promised delivery period of 8 weeks you will be eligible for a full refund. Please note that refunds will not be given on packages for which the customer has provided an incorrect address.
Please double check address details carefully before submitting your order.
Once you send over the required information, We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 day.
- KIDS SHOE SHACK Fam